1. Information We Collect
We collect information that helps us serve you better, enhance your experience, and maintain the security of our platform. This includes:
A. Personal Information You Provide Directly
Contact Details: Name, email address, phone number, and shipping/billing address.
Account Information: Username, password, and preferences when creating an account.
Purchase Data: Payment details, order history, and product preferences.
Communication Data: Messages, feedback, or inquiries sent to us via email, chat, or social media.
B. Information Collected Automatically
Device & Browsing Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, click patterns, and interaction with features (e.g., product views, cart activity).
Cookies & Tracking Technologies: We use cookies to remember preferences, analyze traffic, and deliver personalized content. You can manage cookie settings via your browser.
C. Third-Party Sources
Social Media Logins: Information shared when you log in via Facebook, Google, or other third-party services.
Partners: Data from trusted partners (e.g., payment gateways, shipping carriers) to fulfill orders or improve services.
2. How We Use Your Information
We use your data to:
Fulfill Orders: Process purchases, manage shipping, and provide customer support.
Personalize Experiences: Recommend products, tailor marketing, and send relevant updates.
Improve Our Services: Analyze trends, enhance website functionality, and develop new features.
Communicate: Send order confirmations, newsletters, and promotional content (you can opt out at any time).
Security & Compliance: Prevent fraud, enforce policies, and comply with legal requirements.
3. Sharing Your Information
We share data only with trusted partners and in specific circumstances:
Service Providers: Third parties who assist with payment processing, shipping, or technical support (e.g., Shopify, UPS).
Legal Requirements: When required by law, court order, or to protect our rights/property.
Marketing Partners: With your consent, to deliver targeted ads via social media or email.
Business Transfers: In the event of a merger, acquisition, or sale of assets (your data will be protected under new ownership).
We never sell your personal information to third parties for profit.
4. Data Security & Retention
Security Measures You Provide Directly
Encryption: Sensitive data (e.g., payments) is encrypted using SSL technology.
Access Controls: Only authorized personnel with a business need have access to your data.
Regular Audits:We conduct periodic security reviews to identify and address vulnerabilities.
Data Retention
*We retain your data only as long as necessary to fulfill its purpose (e.g., order processing, legal compliance).
*You may request deletion of your data by contacting us (see “Your Rights” below).
5. Your Rights & Choices
Under applicable laws, you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correct: Update or correct inaccurate information.
Delete: Request deletion of your data (subject to legal exceptions).
Restrict Processing: Ask us to stop using your data in certain contexts.
Data Portability: Receive a copy of your data in a structured, transferable format.
Opt-Out: Unsubscribe from marketing emails or disable cookies (via your browser settings).
To exercise these rights, contact us at service@songmontstore.com or via the address below.
6. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe a child has provided us with data, contact us immediately, and we will delete it promptly.
7. Cookies and Similar Technologies
We use cookies to:
Essential Cookies: Enable core functionality (e.g., cart management, secure logins).
Performance Cookies: Analyze traffic and improve website performance.
Marketing Cookies: Deliver personalized ads and track campaign effectiveness.
You can manage cookie preferences via your browser settings (search for “Cookie Settings” in your browser menu) or use our Cookie Consent Banner upon visiting our site.
8. Changes to This Policy
We may update this policy periodically to reflect changes in laws, technology, or business practices. The “Last Updated” date at the top of this page will indicate revisions. Significant changes will be communicated via email or a prominent notice on our website.
9. Contact Us
For questions about this policy or your privacy, reach out to our Data Protection Team:
Email: service@songmontstore.com
Online Whatsapp: 008618244978620
Thank you for entrusting us with your privacy. We are dedicated to ensuring your experience with Songmontstore is secure, transparent, and respectful of your rights.
