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Crafting Confidence in Every Choice


At Songmontstore, we want you to love your purchase as much as we loved creating it. If it’s not quite right, we’re here to help. Below is our straightforward policy for returns, exchanges, and refunds, designed to ensure a seamless experience.

What We Accept:


Return Orders:


Unused, undamaged items with original tags attached and proof of purchase (order number or receipt).
Items must be returned in their original packaging (dust bag, box, etc.).


Returns are accepted only for damaged, defective, or incorrectly shipped items.
Exchanges for international orders are subject to inventory availability and shipping restrictions.


What We Cannot Accept:


Items without proof of purchase.
Items showing signs of wear, alteration, or misuse (e.g., stains, scratches, or missing components).
Final sale items (marked “Final Sale” at checkout). Customized or personalized pieces (unless faulty).

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Timeframe for Returns

  • Contact us within 7 days of delivery to report damage/defects.
  • Return shipment must be arranged within 14 days of approval, with tracking provided.
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How to Initiate a Return or Exchange


Step 1: Contact Customer Care

Email: service@songmontstore.com
Include your order number, reason for return, and clear photos of the item (for damage/defects).
Live Chat: Available on our website (Monday–Friday, 9 AM–6 PM ET).
Phone: (213) 216-1662 (for urgent requests).


Step 2: Receive Approval


We’ll review your request and send a return authorization (RA) number within 24–48 hours.
For international returns, we may provide a pre-paid label (for defects) or instruct you to use a preferred carrier.


Step 3: Ship Your Item



Customers are responsible for return shipping costs (unless the item is defective).
Use a trackable shipping method (we recommend UPS, DHL, or FedEx) and retain proof of postage.

Damaged or Defective Items

  • Report Immediately: Notify us within 7 days of delivery if your item arrives damaged, with photos of the packaging and product.
  • Our Commitment:
  1. For domestic orders: Replace the item or issue a full refund, including shipping costs.
  2. For international orders: Replace the item (shipping at our cost) or refund the purchase price.
  • What Constitutes a Defect:
  1. Manufacturing flaws (e.g., loose stitching, hardware defects).
  2. Damage caused by shipping (e.g., torn packaging, crushed components).
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Final Sale Items



Items marked“Final Sale”(e.g., clearance products, limited editions) are not eligible for return or exchange, unless defective.

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