Shipping_Policy_Banner.webpshipping_policy_mob.jpg

Your Journey with Songmontstore Starts at Your Doorstep


At Songmontstore, we’re committed to delivering your thoughtfully crafted pieces with care, precision, and transparency.

Below is everything you need to know about our shipping processes, rates, and timelines.

Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy Shipping Policy

Shipping Destinations

We proudly ship worldwide, including:

  • United States, Canada, and Mexico
  • Europe (EU & UK)
  • Australia, New Zealand, and Oceania
  • Asia (China, Japan, South Korea, Singapore, and more)
  • Select countries in Africa and South America

Restrictions may apply to certain regions due to customs regulations.

Contact Customer Care team
Shipping_Destinations.jpg

Order Processing Times

  • Standard Processing: Most orders are prepared for shipment within 1–3 business days after payment confirmation and verification.
  • Pre-Orders & Custom Pieces: Items marked as pre-order or requiring customization may take 7–14 business days to process. You’ll receive updates via email as your order progresses.
  • Weekends & Holidays: Orders placed after 2 PM ET on Fridays or during holidays will be processed on the next business day.
Order_Processing_Times.webp
Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates Methods & Rates

Shipping Methods & Rates






Region Service Delivery Time Cost* Tracking
United States Songmontstore Priority 5–8 business days $25–$45 Yes (door-to-door)
Europe Songmontstore Priority 6–10 business days €20–€40 Yes (door-to-door)
Australia Songmontstore Priority 7–12 business days AUD $30–$50 Yes (door-to-door)
Rest of World Standard 10–15 business days $15–$30 Yes (via carrier partner)

Notes:
*Rates are based on package weight and destination. Free shipping applies to orders over $300 (USD) for most international destinations.

For EU orders, VAT and import duties are not included in the displayed price and may be payable upon delivery per local regulations.

Custom fees, taxes, or surcharges are the recipient’s responsibility and vary by country.

Tracking Your Order

  • Confirmation Email: Once your order ships, you’ll receive a tracking number via the email associated with your account.
  • Live Updates: Use the tracking link to monitor your package’s progress. For international shipments, allow 2–3 days for customs clearance.
  • Delivery Attempts: If a delivery is missed, the carrier will leave a notice with instructions for redelivery or pickup.
Tracking
Tracking_Your_Order.png

Returns & Exchanges

  • International Returns: Due to customs complexities, international returns are accepted only for damaged/defective items. Contact Customer Care within 7 days of delivery to initiate a request.
  • Exchanges: We strive to accommodate size or color exchanges based on inventory availability. Reach out to service@songmontstore.com to explore options.
Full Returns Policy
box.jpg

Delays & Exceptional Circumstances



Weather/Natural Disasters: Severe weather or events like strikes may cause temporary delays. We’ll notify you promptly if your order is impacted.
Customs Processing: Delays in customs inspection are beyond our control. For estimated clearance times, check your country’s customs agency guidelines.

Contact_Us.webpcontact_us_mob.jpg
Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore Songmmontstore